Help with getting a student signed up for my class website

Viewing 4 posts - 1 through 4 (of 4 total)
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  • September 2, 2020 at 6:09 pm #93930
    Yana Kucheva (she/her)
    Participant

    Hello,

    I am a first time user of the CUNY Commons sites. I transitioned both of my classes from Blackboard to here this semester. One of my students is having trouble getting an account on CUNY Commons and I am getting concerned that there is no one to help us out. We have emailed the help desk a few days ago. I am getting concerned as it is a week into the school year and I cannot help my student with the error they are getting while trying to register. They get the following error message: “You don’t have permission to access /register/ on this server”

    What might we do to correct this error and have them register successfully?

    Thank you!

     

    Yana

    September 2, 2020 at 6:27 pm #93936
    Matthew K. Gold (he/him)
    Participant

    Hi Yana,

    Things have been busy over the past week with the Commons helpdesk, but I’m
    fairly sure we’ve gotten to the requests we’ve received. Can you please
    write a separate message to support@cunycommons.zendesk.com indicating what
    needs to be done?

    If you forward to that email address a copy of what you sent earlier, we
    can also try to track down previous correspondence.

    Thanks!

    Matt

    September 2, 2020 at 6:32 pm #93937
    Yana Kucheva (she/her)
    Participant

    Thank you for your reply! I just re-sent the email.

    September 6, 2020 at 10:33 am #94463
    Marilyn Weber
    Member

    Yana – I didn’t see your email arrive at ZenDesk, but have created a new one and have answered you there now. Sorry for the confusion.

    Did you ask your students to write to support@cunycommons.zendesk.com as well? I’m hoping I may have solved this problem for some individuals.

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