[Yana Kucheva (she/her)]

Hello,

I am a first time user of the CUNY Commons sites. I transitioned both of my classes from Blackboard to here this semester. One of my students is having trouble getting an account on CUNY Commons and I am getting concerned that there is no one to help us out. We have emailed the help desk a few days ago. I am getting concerned as it is a week into the school year and I cannot help my student with the error they are getting while trying to register. They get the following error message: “You don’t have permission to access /register/ on this server”

What might we do to correct this error and have them register successfully?

Thank you!

 

Yana

[Matthew K. Gold (he/him)]

Hi Yana,

Things have been busy over the past week with the Commons helpdesk, but I’m
fairly sure we’ve gotten to the requests we’ve received. Can you please
write a separate message to support@cunycommons.zendesk.com indicating what
needs to be done?

If you forward to that email address a copy of what you sent earlier, we
can also try to track down previous correspondence.

Thanks!

Matt

[Yana Kucheva (she/her)]

Thank you for your reply! I just re-sent the email.

[Marilyn Weber]

Yana – I didn’t see your email arrive at ZenDesk, but have created a new one and have answered you there now. Sorry for the confusion.

Did you ask your students to write to support@cunycommons.zendesk.com as well? I’m hoping I may have solved this problem for some individuals.

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