Uploading Documents to a group

• 

  Posted by Kelly Baker Josephs on February 7, 2011 at 9:41 pm

  I and another group member have been having trouble loading documents to our group. He tried a PDF on Sunday and I tried a word doc today from two computers. I’m not sure what error message he got, but I keep getting a red bar across the page that says “There was a problem saving your file, please try again.” I could post the same doc to the forum. Anyone else having difficulty or able to tell me what’s going on? Another group member uploaded documents just fine on Saturday.

• Sarah Morgano

  Participant

  February 7, 2011 at 9:49 pm

  Hi Kelly,

  I’m sorry that you’re group is experiencing difficulties uploading documents. I was able to upload a PDF earlier today to one of my groups without any problems. Does your/his file have any dashes, apostrophes, ect? If so, you might consider renaming the file on your computer and trying again. If you’re still unable to upload the document, please reply to this post and I will create a ticket for you on our bug-tracking system.

  Best,

  Sarah
  Kelly Baker Josephs

  Member

  February 7, 2011 at 9:53 pm

  Hi Sarah. Thanks for your speedy reply. No, no dashes, etc. Just “English programs at CUNY.doc”, the same doc went up fine on the forum. I’ve attached a pic of the error message here (in case that helps).

  Thanks,
  Kelly

  Attachments:

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  Matthew K. Gold (he/him)

  Member

  February 7, 2011 at 10:04 pm

  Hi Kelly —

  Thanks for the report. We’ll look into this (here’s the ticket we’ll use to track progress on this: http://redmine.gc.cuny.edu/issues/show/568 )

  Best,

  Matt
  Kelly Baker Josephs

  Member

  February 7, 2011 at 10:07 pm

  Thanks Matt and Sarah.
  Matthew K. Gold (he/him)

  Member

  February 8, 2011 at 11:40 am

  Hi Kelly,

  This issue has been resolved — please test to make sure it works on your end and thanks for your patience.

  Best,

  Matt
  Claire Fontaine

  Participant

  February 24, 2011 at 5:50 pm

  Hi Matt,

  I am also having this problem with a recently created group: http://commons.gc.cuny.edu/groups/art-film/?n=1

  I have tried to upload a document in multiple formats (mov, pdf, docx) to no avail — I am getting the red bar with the error message. There are no dashes or other punctuation in the file name.

  Best,
  Claire
  Matthew K. Gold (he/him)

  Member

  February 24, 2011 at 5:59 pm

  Thanks for letting us know, Claire. Here is a ticket for this issue:http://redmine.gc.cuny.edu/issues/show/612
  Matthew K. Gold (he/him)

  Member

  March 7, 2011 at 11:11 pm

  Apologies for the delay and inconvenience, Claire, but this problem has been resolved and we’ve taken steps to prevent it from happening again. Please give it another try when you have a chance.
  Claire Fontaine

  Participant

  March 8, 2011 at 2:14 pm

  Thank you Matt and Boone! The document upload feature is now working properly.