WordPress HELP!!

Public Group active 8 months, 4 weeks ago

Uploading Documents to a group

Tagged: 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 7, 2011 at 9:41 pm #13676
    Kelly Baker Josephs
    Participant

    I and another group member have been having trouble loading documents to our group. He tried a PDF on Sunday and I tried a word doc today from two computers. I’m not sure what error message he got, but I keep getting a red bar across the page that says “There was a problem saving your file, please try again.” I could post the same doc to the forum. Anyone else having difficulty or able to tell me what’s going on? Another group member uploaded documents just fine on Saturday.

    February 7, 2011 at 9:49 pm #21208
    Sarah Morgano
    Participant

    Hi Kelly,

    I’m sorry that you’re group is experiencing difficulties uploading documents. I was able to upload a PDF earlier today to one of my groups without any problems. Does your/his file have any dashes, apostrophes, ect? If so, you might consider renaming the file on your computer and trying again. If you’re still unable to upload the document, please reply to this post and I will create a ticket for you on our bug-tracking system.

    Best,

    Sarah

    February 7, 2011 at 9:53 pm #21209
    Kelly Baker Josephs
    Participant

    Hi Sarah. Thanks for your speedy reply. No, no dashes, etc. Just “English programs at CUNY.doc”, the same doc went up fine on the forum. I’ve attached a pic of the error message here (in case that helps).

    Thanks,
    Kelly

    Attachments:
    You must be logged in to view attached files.
    February 7, 2011 at 10:04 pm #21210
    Matthew K. Gold (he/him)
    Participant

    Hi Kelly —

    Thanks for the report. We’ll look into this (here’s the ticket we’ll use to track progress on this: http://redmine.gc.cuny.edu/issues/show/568 )

    Best,

    Matt

    February 7, 2011 at 10:07 pm #21211
    Kelly Baker Josephs
    Participant

    Thanks Matt and Sarah.

    February 8, 2011 at 11:40 am #21212
    Matthew K. Gold (he/him)
    Participant

    Hi Kelly,

    This issue has been resolved — please test to make sure it works on your end and thanks for your patience.

    Best,

    Matt

    February 24, 2011 at 5:50 pm #21213
    Claire Fontaine
    Participant

    Hi Matt,

    I am also having this problem with a recently created group: http://commons.gc.cuny.edu/groups/art-film/?n=1

    I have tried to upload a document in multiple formats (mov, pdf, docx) to no avail — I am getting the red bar with the error message. There are no dashes or other punctuation in the file name.

    Best,
    Claire

    February 24, 2011 at 5:59 pm #21214
    Matthew K. Gold (he/him)
    Participant

    Thanks for letting us know, Claire. Here is a ticket for this issue:http://redmine.gc.cuny.edu/issues/show/612

    March 7, 2011 at 11:11 pm #21215
    Matthew K. Gold (he/him)
    Participant

    Apologies for the delay and inconvenience, Claire, but this problem has been resolved and we’ve taken steps to prevent it from happening again. Please give it another try when you have a chance.

    March 8, 2011 at 2:14 pm #21216
    Claire Fontaine
    Participant

    Thank you Matt and Boone! The document upload feature is now working properly.

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.