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Job Opportunity: City Tech’s OpenLab Hiring a Community Facilitator

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    (Apologies for cross-posting)

    Please circulate widely. Many thanks!

    Jill & Jody

    City Tech’s OpenLab (, an innovative open source digital platform for students, faculty, and staff at New York City College of Technology, CUNY, seeks a current (or recent) CUNY graduate student as a Community Facilitator for part-time work.

    A Community Facilitator will engage in:

    Professional Development

    -develop and lead workshops, seminars, class visits as well as hold office hours for faculty, staff, and student users with varying experience with technology
    -teach users about blogging, best practices for developing content, how to incorporate technology in the classroom, and what it means to have an online presence

    Support for the OpenLab Community

    -maintain an active presence on the site and provide assistance to users on an as-needed basis
    -liaise among faculty, student, and staff users and the OpenLab team
    -contribute content to various OpenLab sites
    -create help documentation with an emphasis on the user experience
    -test new features and fixes, and provide feedback on site functionality

    Project Development

    -participate in weekly OpenLab team meetings (both in-person and via webconference)
    -work according to a schedule and on an as-needed basis, both on campus and remotely
    -represent the OpenLab team on campus, in various external venues, and via social media

    Ideal candidates will possess:

    -familiarity with the OpenLab or other WordPress/BuddyPress installations, such as the CUNY Academic Commons
    -expertise in digital pedagogy
    -experience with developing and leading workshops for a variety of users
    -knowledge of information architecture, usability, and the user experience
    -strong organizational skills and attention to detail
    -a willingness to work collaboratively with a team
    -a fluid understanding of socially networked online spaces and various digital tools
    -communications skills for responding to support requests with speed, empathy, and creativity
    -the ability to create visually attractive, informative, and well-written blog posts, help documentation, and screencasts

    Experience with WordPress is essential, and experience with the following tools is desired:

    -basic HTML
    -basic CSS
    -common web and social media applications (e.g., Twitter, Flickr, YouTube)
    -bug-tracking software (e.g., Redmine)
    -multimedia (e.g., photos, videos, podcasts)

    Hours and Pay: 12 hours a week, $25/hour

    Position start date mid/late August 2015. Review of applications will begin August 3, with interviews happening shortly thereafter.

    To apply, please submit a Cover Letter, CV, and representative samples of your digital work to OpenLab Co-Directors Jill Belli ( and Jody R. Rosen ( Please note any current employment within the CUNY system or for the Research Foundation of CUNY.

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